You know, the second game was my least favorite, as well. I think Mass Effect 1 was the best in terms of story and Mass Effect 3 was the best in terms of gameplay. Mass Effect 2 seems to be a solid bridge between the two, and it has great characters, but it doesn't excite me the same way as the other two games.
Note to gamers: when someone shoots you in the face, they aren't "gay." They are "psychopathic."
