Customer Whatiaition?
October 02, 2016

/rant begin

I've always found it interesting that when fans love a game they often to a better job of post-release support, especially when the publisher shows no interest in doing so. We'll address the strange framerate issues, the bizarre ratio problems, soundtrack options and de-dubbing that should have been included at launch.

So how is an achievement that says "Customer Appreciation" at launch making us feel appreciated? That's like, hey, I bought the game. Great! You bought the game and launched it! Woot!


Thank me? Where's my "thank you"? I don't know, maybe it's behind this well designed badge that is supposed to make me feel all member-of-the-group-ish. Squarenix is missing the point, but that's no surprise. They have this reputation for delivering products with massive flaws and then doing nothing to make them, you know, playable.

But that's only on the PC. They don't have a vested stake in Microsoft that I am aware of, and I have the sneaking suspicion that they make a habit releasing PC port games because:

A) It's easy since all their development pipelines are x86 centric anyway
B) Money get
C) Support and/or/if want
D) We're tolerant and will put up with a lot of garbage, and it's really hard to return digital games

Please, correct me if I'm wrong. I'd love to be wrong. I don't like taking a dim view of my game playing compatriots. Apparently SE does, though. I've heard of game breaking zero-day launches on console, but not from camp Squenix. Squarnix? Squarenecks?

Well don't that just figure. So they're not incompetent, just negligent. How is that okay? It's not, but thanks to digital support forums getting support is next to impossible. They decide.

Unfortunately we lost this battle. We won access, but we gave up accountability while we were at it. Yay us? No. Yay them.

/end rant

Most recent blog posts from Simon Woodington...

Nightfire Nightfire - October 03, 2016 (05:53 PM)
Pretty sure it comes down to the fact that release dates are set by clueless executives rather than designers and programmers, and these development teams are nonetheless expected to abide by these dates even when it is against their best interests to do so.

Matters are made worse by the legions of whiny, entitled customers who also seem to believe that games should come out exactly when they are scheduled to, instead of having some patience and allowing the developers to take the extra time they need to make the game polished, bug-free, enjoyable, or in some cases, playable.

It's a double whammy, truly.
hastypixels hastypixels - October 04, 2016 (07:49 PM)
Ironic, isn't it? The McDonald's way of doing things is actually closer to how Indies approach game development, and we've been riding a wave of Indie successes for a couple of years now. Sony made the switch and it's helping to keep them ... functional.

Sonic Team's most solid accomplishment of late, Sonic Colors, was broken when Rise of (Glitches) Lyric smashed everything, including the polish barrier. I agree it was executive decision making to blame.

As a gamer/consumer, I prefer to support developers directly for good work done, whenever possible. Whining is for whiners. :)

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