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Arkham City saves disappearing on Xbox 360, Warner Bros. working on it

As tempting as it was to start this piece off with a, "Holy disappearing saves, Batman," I figured I'd only increase the rage felt by those encountering this glitch on the Xbox 360 version of Batman: Arkham City.

Some users on the game's official forums are reporting the disappearance of game saves when playing it on an Xbox 360. While Game Informer reported the glitch may have something to do with the Catwoman downloadable content, Warner Bros'. quality assurance team has been trying to replicate the issue to no avail; they're asking for customers who've had the bad luck of encountering this issue to contact them.

So consider this a warning if you're playing on an Xbox 360 (especially if you're far along into the game or you've collected a ton of Riddler trophies). If you are one of the unlucky few, here's what Warner Bros. wants from you:

An e-mail sent to support[AT]wbgames[DOT]com with the following information:

• What version of the XBOX 360 hardware are you are experiencing the “disappearing save files” issue on?
  
• What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?
  
• What version of the XBOX 360 system software do you have on your machine?
  
• Are you running a Beta version of the forthcoming XBOX 360 “Holiday 2011” system update?
  
• Have you experienced the “disappearing save files” issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?
  
• Have you experienced the “disappearing save files” issue before and/or after installing either of Batman: Arkham City's two title updates?
  

Reported by Jonathan Davila

Source: http://community.batmanarkhamcity.com/forums/showthread.php/10147-Official-Thread-XBOX-360-Missing-Save-Files

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